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Privacy Policy

Privacy & Cookie Policy

Last updated: October 2025

MAMI Play Events (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard information when you visit our website www.mamiplayevents.co.uk or use our store and booking services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Your name.

  • Contact Data: Email address, phone number, and postal address.

  • Transaction Data: Payment details and billing/shipping addresses (processed securely via Stripe).

  • Technical Data: IP address, browser type, operating system, and cookies.

  • Usage Data: How you use our website, including page interactions and browsing patterns.

  • Enquiry Data: Information you provide when submitting booking or contact forms.

2. How We Use Your Information

We use your personal data to:

  • Process and manage bookings, enquiries, and purchases.

  • Communicate with you regarding your order or enquiry.

  • Improve our website and customer experience.

  • Send occasional updates or marketing (only if you have opted in).

  • Comply with legal and financial obligations.

We will only use your data where the law allows us to. The main lawful bases for processing are performance of a contract, legitimate interest, legal obligation, and consent (for marketing).

3. Payment Processing

Payments made through our website are processed by Stripe, a secure third-party payment provider.
Stripe collects and processes payment information directly; we do not store your full card details.
You can read Stripe’s privacy policy here: https://stripe.com/gb/privacy

4. Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality, performance, and your browsing experience.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your user experience.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., to process payments or log bookings).

  • Performance & Analytics Cookies: Help us understand how visitors use our website (e.g., via Google Analytics).

  • Functional Cookies: Remember your preferences, such as language or region.

  • Marketing Cookies: Used only if you consent, to deliver relevant ads or promotions.

Managing Cookies

When you first visit our site, you’ll see a cookie consent notice. You can accept or decline non-essential cookies at any time.

You can also control or delete cookies through your browser settings. To learn more, visit:
www.aboutcookies.org or www.allaboutcookies.org.

5. Data Storage and Security

Your information is stored securely on servers within the UK or EEA.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

7. Sharing Your Information

We may share your data with:

  • Service providers (e.g., Stripe, website hosting, analytics).

  • Professional advisers (e.g., accountants or legal consultants).

  • Authorities, where required by law.

We do not sell or rent your personal information to third parties.

8. Your Rights

Under UK data protection law (GDPR and Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing.

  • Withdraw consent at any time (where processing is based on consent).

  • Complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

If you wish to exercise any of these rights, please contact us at info@mamiplayevents.co.uk.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

10. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. The latest version will always be available on this page, with the date updated above.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal data, please contact:

MAMI Play Events
Email: bethany@mamiplayevents.co.uk
Website: www.mamiplayevents.co.uk
United Kingdom

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